BEAR AUTO REPAIR

Category Archives: Customer Stories

Longtime Fox Run Auto Customer Shares Her Story

Linda from New Castle is a longtime customer of Fox Run Auto. She knows that our team of technicians and service advisors is always here to help whenever she has automotive needs. Whether it's routine maintenance or major repairs, Linda trusts Fox Run Auto as her local auto shop of choice. "Fox Run Auto has always been very upfront with any service I've done," Linda says. "I've steered my whole family and friends to them because of their expertise, courtesy and always excellent service. I've learned over the years I never have to doubt what they recommend in the way of service." Being upfront and direct with our customers is very important at Fox Run Auto. We don't give repair estimates based on guesswork and we always believe that honesty is the best policy. That means making sure we perform a proper inspection of the vehicle to determine what works nee ... read more

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Customer Stories

Customer Praises Fair Pricing and Friendly Service at Fox Run Auto

Customer Praises Fair Pricing and Friendly Service at Fox Run Auto

Joshua was recently a first-time customer at Fox Run Auto. He needed automotive repairs and had heard good things about our shop located in Bear, DE. Our team, which is led by owner, Mike DeFino, and General Manager, Mike Accursi, were happy to take care of him. Joshua was nice enough to take the time to share his feedback in a Google review. "Very reasonable price, Mike undercharged me relative to what most shops will do," Joshua writes. "I have mechanical knowledge from school and from occupation, and he absolutely knew what he was talking about." At Fox Run Auto, charging a fair price for the work that needs to be done is a key part of our service approach. We often get people asking for repair estimates over the phone, but it's rarely that simple. We like to get a first-hand look at the veh ... read more

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Customer Stories

Longtime Customer Puts Her Trust in Fox Run Auto

Lisa was looking for a reliable automotive repair and service shop in Northern Delaware, so she began asking her friends if they had any recommendations. One of her friends builds and races Porsches, so she figured if anyone knew of a good place it would be him. He recommended Fox Run Auto in Bear. "He told me that hands down they are the best," writes Lisa in her Yelp review. "They have worked on my Mini Cooper for years now and saved me tons of money and time instead of going to the dealership. I can always count on them to be fair, honest and timely in diagnosing a problem and all at a fair price, too." Thank you Lisa for sharing your feedback. Your comments sum up what we believe at Fox Run Auto. When it comes to customer service, our goal is to treat people right and offer the automotive repair and maintenan ... read more

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Customer Stories

Fox Run Auto Helps Longtime Customer with Two High-Performance Engine Installations

Tom is a longtime customer of Fox Run Auto in Bear, DE. He knows he can trust the Mikes and everyone in our shop to help him with his automotive service and repair needs. A little while back, we helped him with some custom upgrade work on two different cars. Tom came to us looking to have our team install new engines in his high-performance cars. This is not work he would trust to just any shop.  "Well Mikes, you just finished installing another engine, in two different high-performance cars for me (Infiniti G37 and BMW M4)," Tom wrote in his online review of Fox Run Auto. "The quality of work, customer service and cost is why you'll have a customer for life." Thanks for sharing your feedback, Tom. We always enjoy a good challenge and working on your vehicles is definitely a pleasure. Installing a new engine can be tricky business, especially in cars like these. That's why ... read more

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Customer Stories

Fox Run Auto Helps Family with Towing and Auto Repair Services

Joan wasn't sure what to do when her son's car broke down. He is a graduate student at the University of Delaware and she wanted to help him find a local auto repair shop. Fortunately, they were AAA members and were referred to Fox Run Auto in Bear. "Great service!" Joan says in her online review of Fox Run Auto. "They towed my son's car, repaired it quickly and had him back and running in no time."Fox Run Auto offers full AAA-approved roadside assistance and towing services. Our automotive repair technicians at the shop are ASE Certified, bringing the experience, knowledge and skills to handle any auto repairs or maintenance services you need.  If you are experiencing car trouble, the first thing we recommend is to have an ... read more

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Customer Stories
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