BEAR AUTO REPAIR

Category Archives: Customer Stories

Local Customer Turns to Fox Run Auto for Repairs on Their "Forever Car"

Local Customer Turns to Fox Run Auto for Repairs on Their "Forever Car"

An anonymous reviewer recently shared their review online about their service experience at Fox Run Auto in Bear, DE. This customer needed auto repair help twice and found our team to be dependable in keeping his "forever car" running well. "I have had the misfortune of needing good, affordable work done on my 'forever car' twice," this reviewer writes. "Both times, Fox Run Auto fixed my car, was very reasonable price-wise, and courteous when discussing the issues involved and probable repairs." Providing customers with accurate information and sound advice are priorities here at Fox Run Auto. We want people to feel comfortable with every automotive repair and service decision that they make. After all, they are trusting us as experts and we want to make sure and guide them in the right direction. It all starts with the initial inspe ... read more

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Customer Stories

Fox Run Auto Replaces Timing Belt for One Happy Local Customer

Jonathan was desperate. He was driving along Route 1 when his timing belt snapped. He called for roadside assistance and the tow truck brought his vehicle to Fox Run Auto in Bear, DE. Jonathan was ultimately very glad with the decision as evidenced by his recent review on Google. "If you are looking for an honest, quality 'good ol' garage, this is the place," Jonathan writes. "Mike [Accursi, General Manager] explained my options due to the fact that my motor was an 'interference' and the job may not work." You see, the set-up of Jonathan's older car was awkward. The arrangement of the engine and other components in relation to the timing belt made it difficult to simply replace the belt. There was also concern that there was more damage beyond the belt that may need further inspection. We had to look for creative solutions to avo ... read more

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Customer Stories

Fox Run Auto Helps Chevy Suburban Owner Keep Vehicle Running Well for Over 450,000 Miles!

Larry has been coming to Fox Run Auto for many years. Whenever he needs automotive repairs or routine maintenance, he knows he can always depend on our team to come through. No matter what vehicle he's bringing into our shop, Larry has complete trust in the Fox Run Auto service advisors and automotive technicians to provide expert advice, quality work and friendly customer service. "I have been using Fox Run Auto for all my repair work for many years," Larry says, "and I have never had a less than excellent experience." For a majority of those years, Larry owned a 2004 Chevrolet Suburban. He brought it into Fox Run Auto often. Most of the time, it was just for regularly scheduled preventative maintenance such as oil changes, tire rotations, brake inspections and transmission services. However, when you own a car that long ... read more

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Customer Stories

Longtime Customer Appreciates "Professional" Service at Fox Run Auto

Longtime Customer Appreciates "Professional" Service at Fox Run Auto

Larry has been going to Fox Run Auto in Bear, DE for more than 15 years. He is a customer who appreciates having a professional mechanic in town that he can trust with his vehicles, whether he's visiting the shop for routine maintenance services or more significant automotive repairs. Larry was nice enough to take the time recently to share his feedback on Google. "I've been using Fox Run for over 15 years and I will never change," Larry writes. "They are professional in every way, and the work/repair is done right the first time." Thank you, Larry, for wri ... read more

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Customer Stories

Longtime Fox Run Auto Customer Shares Her Story

Linda from New Castle is a longtime customer of Fox Run Auto. She knows that our team of technicians and service advisors is always here to help whenever she has automotive needs. Whether it's routine maintenance or major repairs, Linda trusts Fox Run Auto as her local auto shop of choice. "Fox Run Auto has always been very upfront with any service I've done," Linda says. "I've steered my whole family and friends to them because of their expertise, courtesy and always excellent service. I've learned over the years I never have to doubt what they recommend in the way of service." Being upfront and direct with our customers is very important at Fox Run Auto. We don't give repair estimates based on guesswork and we always believe that honesty is the best policy. That means making sure we perform a proper inspection of the vehicle to determine what works nee ... read more

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Customer Stories
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