BEAR AUTO REPAIR

Category Archives: Employee Profiles

Fox Run Auto Welcomes Rob Hurt to the Customer Service Team!

Fox Run Auto Welcomes Rob Hurt to the Customer Service Team!

Robert Hurt (better known to us as just Rob) recently joined the Fox Run Auto team as an Automotive Service Advisor. He will be vital to the shop as he is responsible for taking care of our customers. After all, providing excellent customer service is always the number one priority at Fox Run Auto. Customer Service is Key Rob will be helping customers, whether they call in or stop by the shop. He will also be working closely with the technicians in the repair center, reviewing what needs to be done and then relaying that back to the vehicle owners. This communication is so important because it allows customers to make informed decisions based on accurate inspections and repair estimates. Some of Rob’s other duties will include working with parts suppliers and other vendors to make sure th ... read more

Meet Mike Accursi, General Manager of Fox Run Auto and All-Around Good Guy

Meet Mike Accursi, General Manager of Fox Run Auto and All-Around Good Guy

Long before the doors open at Fox Run Auto every morning, you can usually expect to find our General Manager, Mike Accursi, already at work. He’s putting on the coffee (with at least one cup set aside for himself). He’s gathering the keys from the drop box and trying to decipher the scribbled handwriting on those overnight service requests from panicked car owners. Leading by Example That’s just what happens before the day officially starts for Mike. Once the doors open, he’s busy setting the daily schedules, matching each automotive repair job with the right technician(s) and he’s reviewing the work done from the day before. Then, he’s up front at the service counter, consulting with customers and helping them make the best repair decisions. Mike is basically the engine that makes our Fox Run Auto car drive down the road every day. He ... read more

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