How We Provide Repair Estimates at Fox Run Auto

Family in car

At Fox Run Auto, we pride ourselves on providing fair and honest pricing for all automotive repairs and maintenance services we provide for our valued customers. When you come into our shop, our priority is to provide you with accurate information and expert recommendations. This empowers you to make informed decisions before any repair work is completed.

Why Most Repair Quotes Can't Be Given Over the Phone

We often get people who call into Fox Run Auto looking for a "quick" estimate for a repair. How much will it cost to replace my brakes? How much will a new muffler cost? The truth is, it's not that simple. Sure, some parts, basic repairs and standard maintenance services (oil changes, tire rotations, etc.) are pretty easy to quote if we know your car's make, model and factory recommendations. However, in most cases we need to see the vehicle and gather more information before we can provide a proper repair estimate. 

Think about it like this: would your doctor be able to give you an accurate diagnosis over the phone? Of course not. They'll want to perform a check-up, run tests or at least meet with you in person to understand your symptoms. The same is true in automotive repair. Your car is a very complex machine with a lot of interacting parts. Some people come in thinking they have a problem with the alternator when it's really just a bad battery. It's hard to know until the Fox Run Auto technicians get a more close-up look at the car.

Different Types of Inspections

Oftentimes, a simple external inspection of the damaged components can be done and will clearly reveal the problem. Then, we can get you a quick, accurate estimate for parts and labor. Other times, we have to dig deeper to get to the root of the problem. This may require a more in-depth internal inspection or diagnostics review. If this is the case, we will let you know what the costs are before any inspections are performed. Once our technicians have identified the problem(s), we will then provide a detailed repair recommendation and price estimate. Our service advisors will walk through it all with you, so you understand what is going on and can make your own informed decisions.

Customer Empowerment is Our Priority

At Fox Run Auto, we believe in empowering our customers with information and insight. Our team of automotive technicians is made up of certified experts in all facets of automotive repair. They'll figure out what's wrong with your car and let you know exactly what needs to be done in order to get it fixed. When we do provide a price estimate, you can be sure it is accurate and fair. Other shops may make a wild guess over the phone, but that could be way off. We don't like taking those kinds of chances and we never want you to have the wrong information when it comes to something as important as your car.

For more information about Fox Run Auto or to schedule an automotive service appointment, call us at (302) 597-9205 or set up an appointment online.


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