BEAR AUTO REPAIR

Category Archives: Customer Stories

Volvo Owner Only Trusts Her Car with Fox Run Auto

Volvo Owner Only Trusts Her Car with Fox Run Auto

Carol drives a Volvo, and she's had the car for awhile now. Any time she needs preventative maintenance services or auto repairs, she knows she can count on the team at Fox Run Auto to treat her and her vehicle right. Recently, she needed some repairs, so of course she gave us a call. "As always, my call to Fox Run Auto resulted in my being prompted to have them look at my car right away," Carol says. "I was immediately put into a loaner and before the close of that same workday, I received a call about the diagnosis." The first, and most important, step of the automotive repair process at Fox Run Auto is to determine what the problem is. Then, we can dig deeper and uncover the specific source of the problem. This is all done through our detailed inspection and diagnostic test ... read more

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Customer Stories

Longtime Customer Shares Her Appreciation for Fox Run Auto

Longtime Customer Shares Her Appreciation for Fox Run Auto

Gwen was nice enough to post a personal review of Fox Run Auto over the holidays and we wanted to share it. We truly appreciate the loyalty of our customers and it means a lot to our entire service team to hear good things about what we are doing.  "I truly appreciate everything about your service center," Gwen writes. "Your staff members are all friendly, helpful and courteous, and the center is very inviting, comfortable and clean. Above all that I love the quality of the work you do, and how it just says how your honor your own name and stand by it and your work. That tops a lot of car service people and places all by itself." Building customer loyalty is very important to us at Fox Run Auto. We are a small, locally owned and operated auto repair shop with strong ties to the Bear community. We know word of ... read more

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Customer Stories

Loyal Fox Run Auto Customer Appreciates Friendly Service

Loyal Fox Run Auto Customer Appreciates Friendly Service

When her truck needs repairs, Linda knows she can always count on the team at Fox Run Auto to treat her right. She has been a loyal customer of our Northern Delaware auto shop for years, and she recently expressed her thoughts in an online review that we’d like to share. “I’ve been using Fox Run Auto for my truck’s repairs,” Linda writes. “They are always friendly and professional. It’s nice to see smiles when you’re stressed out.” We understand that most people view regular vehicle maintenance (oil changes, tire rotations, brake services, fluid checks, etc.) as an inconvenience. It’s something that has to be done to keep your vehicle running right, but nobody is ever really looking forward to taking their car or truck into the shop for service. When more significant repairs are ... read more

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Customer Stories

Customer Appreciates Personal Service and Detailed Inspection Report from Fox Run Auto

Customer Appreciates Personal Service and Detailed Inspection Report from Fox Run Auto

Umer needed automotive repairs, some of which were still covered under an extended warranty program. He took his car to Fox Run Auto in Bear, DE and worked closely with our lead Automotive Service Advisor, Rob Hurt, during the inspection and repair processes.  "Everyone here is friendly and patient," says Umer in his recent Google review. "They care to explain the problem rather than simply listing them out. Robert is professional, adds a personal touch to his work and believes in long-term association." The first step in the Fox Run Auto process is to thoroughly inspect the vehicle and identify any potential problems or damaged parts. Our knowledgeable automotive technicians will get to the specific source of any issue. Then, we can produce a detailed inspection report that out ... read more

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Customer Stories

Jeep Wrangler Owner Gets Engine Replaced at Fox Run Auto

Jeep Wrangler Owner Gets Engine Replaced at Fox Run Auto

To say Anthony has a strong connection with his 2013 Jeep Wrangler might be an understatement. In the years he's had this vehicle, he has put more than 270,000 miles on it! When you drive that much, you are likely to encounter some automotive problems eventually—even if you are really great about your regular maintenance routine.  That's exactly what happened to Anthony when his engine died at the 272,828-mile mark. It was definitely a bit heartbreaking, but not completely surprising. He knew the rest of the Jeep still had plenty of life in it, so he reached out to Fox Run Auto to replace the engine. "Mike and the crew at Fox Run towed to the vehicle to their shop, procured a new engine and installed it, along with a few other items," Anthony says. "They had it back to me within a week. You just can't get ... read more

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Customer Stories
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