BEAR AUTO REPAIR

Category Archives: Customer Stories

Customer Appreciates Personal Service and Detailed Inspection Report from Fox Run Auto

Customer Appreciates Personal Service and Detailed Inspection Report from Fox Run Auto

Umer needed automotive repairs, some of which were still covered under an extended warranty program. He took his car to Fox Run Auto in Bear, DE and worked closely with our lead Automotive Service Advisor, Rob Hurt, during the inspection and repair processes.  "Everyone here is friendly and patient," says Umer in his recent Google review. "They care to explain the problem rather than simply listing them out. Robert is professional, adds a personal touch to his work and believes in long-term association." The first step in the Fox Run Auto process is to thoroughly inspect the vehicle and identify any potential problems or damaged parts. Our knowledgeable automotive technicians will get to the specific source of any issue. Then, we can produce a detailed inspection report that out ... read more

Categories:

Customer Stories

Jeep Wrangler Owner Gets Engine Replaced at Fox Run Auto

Jeep Wrangler Owner Gets Engine Replaced at Fox Run Auto

To say Anthony has a strong connection with his 2013 Jeep Wrangler might be an understatement. In the years he's had this vehicle, he has put more than 270,000 miles on it! When you drive that much, you are likely to encounter some automotive problems eventually—even if you are really great about your regular maintenance routine.  That's exactly what happened to Anthony when his engine died at the 272,828-mile mark. It was definitely a bit heartbreaking, but not completely surprising. He knew the rest of the Jeep still had plenty of life in it, so he reached out to Fox Run Auto to replace the engine. "Mike and the crew at Fox Run towed to the vehicle to their shop, procured a new engine and installed it, along with a few other items," Anthony says. "They had it back to me within a week. You just can't get ... read more

Categories:

Customer Stories

Traveling Couple Gets Emergency Power Steering Repairs at Fox Run Auto

Traveling Couple Gets Emergency Power Steering Repairs at Fox Run Auto

Nathan & Karen were on their way from New Jersey to Georgia when the power steering went out on their Chrysler PT Cruiser. They called for roadside assistance from Fox Run Auto and the vehicle was brought back to our shop for inspection, diagnosis and emergency repairs.  "Upon arrival, they immediately took the necessary time and steps to determine what the actual problem was," writes Nathan in his recent Google review. The initial vehicle inspection and diagnostics processes are very important steps we take at Fox Run Auto to determine the specific automotive issue at hand. Once we know what we are dealing with, then we are able to provide our customers with a full breakdown of our findings. Then, we can provide our specific repair recommendations and an ... read more

Categories:

Customer Stories

Recent Customer Reviews of Fox Run Auto

Recent Customer Reviews of Fox Run Auto

As we mentioned in our blog article last week, we love hearing from our customers at Fox Run Auto. It's important to get real feedback from people who visit our shop, whether they are coming in for major repairs or minor maintenance services. We don't mind a little constructive criticism if it helps our team keep pushing to provide the best possible around. And, of course, we love hearing positive comments from customers who appreciated their experience. We've been getting a lot of reviews lately on Google, Facebook and our Reviews page. We wanted to share a few, so you know what people are saying about Fox Run Auto. Ronald was a first-time customer at ... read more

Categories:

Customer Stories

Jeep Owner Sings the Praises of Fox Run Auto

Jeep Owner Sings the Praises of Fox Run Auto

Amy was concerned when her Jeep dealership told her that she had a cracked catalytic converter that needed to be replaced. They quoted her over $900 to make the repairs, but she was wise to seek out a second opinion from another local auto shop. Upon a friend's advice, she decided to bring her Jeep into Northern Delaware's own Fox Run Auto. "I will sing the praises of these angels to anyone who asks!" Amy says. "I asked around for a referral and was told about Fox Run Auto. I took my Jeep in, they printed out a diagram and showed me exactly what the issue was." Providing our customers with the right information and honest advice are very important to us at Fox Run Auto. Our goal is to tell it like it is so that you can make informed repair decisions. Whether it's good news or bad news ... read more

Categories:

Customer Stories
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Fox Run Auto Inc. (302) 834-1200 For Assistance.