BEAR AUTO REPAIR

Category Archives: Customer Stories

Joe Knows He Can Always Count on Fox Run Auto

Joe Knows He Can Always Count on Fox Run Auto

Joe is a longtime customer of Fox Run Auto in Bear, DE. He has been coming to our shop for automotive services and repairs for years because he knows he can trust our team to get the job done right every time. Joe was nice enough to post an online review for us recently, and this is what he had to say: "I want to personally thank all the guys at Fox Run Auto," Joe writes. "As a customer, trust is very important when it comes to repairs. Fox Run is the only repair facility that I completely trust. The owners and employees at Fox Run consistently set the standard for customer service and mechanical abilities. Then, by continually improving their processes, they exceed their own standards." Customer service is always our number one priority at Fox Run Auto. It is very important to our entire team to make sure our customers are treated well and given the information they ... read more

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Customer Stories

Fox Run Auto is Always Just a Phone Call Away!

Fox Run Auto is Always Just a Phone Call Away!

Glenda needed to have her brakes serviced, so she turned to Fox Run Auto. She has been a loyal customer of our shop for many years, and she knows we'll always treat her right. Glenda called ahead to schedule her automotive service and then dropped off her car. "I had front and rear brakes done," Glenda says. "I've been going here for years. I think they do a great job and my car is always ready when they say it will be." At Fox Run Auto, our goal is always to create customers for life. We want people to know they can trust our team to give them sound automotive advice and provide detailed information about any maintenance services or repair recommendations we offer. We understand that most people aren't automotive experts, which is why we provide the information and insight ... read more

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Customer Stories

At Fox Run Auto, We Stand Behind Our Work

At Fox Run Auto, We Stand Behind Our Work

The entire team at Fox Run Auto takes pride in our work. We believe in providing quality automotive services with friendly and honest customer service. When we say we're going to do something, we stand behind it. This is why we offer strong warranty programs on our repairs. As a certified NAPA AutoCare Center, Fox Run Auto is able to offer a 24-month/24,000-mile warranty on most parts and labor. This warranty is good nationwide at any of more than 14,000 NAPA AutoCare Centers. Even if you had your automotive repair work done elsewhere, your NAPA warranty is covered here at our local shop.  Recently, Gary paid a visit to Fox Run Auto to have his brakes done. He is a longtime customer, so he knows he c ... read more

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Customer Stories

Sometimes it's the Little Things that Make the Biggest Difference

Sometimes it's the Little Things that Make the Biggest Difference

Running an auto repair shop isn't always about performing major automotive repairs. Sometimes, it's just the little things we do to help our customers every day. At Fox Run Auto, we want people to know they can always depend on us for any automotive needs—big or small. As a local shop, we know that our reputation in this community is so important. That's why we work hard to establish a sense of trust and build strong relationships with our loyal customers. Recently, Michael came in for a really simple request. He had just moved to Delaware from New Jersey and he needed to put on his new license plate. Unfortunately, the old screw was rusted on pretty badly and he couldn't get it loose. "When it came time to replace my NJ license plate with my new DE plate, I could not get ... read more

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Customer Stories

Customer Appreciates Helpful Communication at Fox Run Auto

Customer Appreciates Helpful Communication at Fox Run Auto

Eli knew something was wrong with his car, but he'll be the first to admit he doesn't have much automotive knowledge. Because of this, he's always a little hesitant when he visits an auto repair shop. Still, he knew work needed to be done and decided to give Fox Run Auto a chance. In the end, Eli was very pleased with his customer service experience and was nice enough to share his thoughts in an online review of Fox Run Auto. "This was the best experience I've had at an auto repair shop," Eli writes. "They listened to what I had to say and answered any questions I had. They also broke down exactly what was going on with my car in a way that was easy for me (a person with no automotive knowledge) to understand." The first step we take whenever any customer comes in is to listen to the customer and thei ... read more

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Customer Stories
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