BEAR AUTO REPAIR

Category Archives: Customer Stories

Customer Appreciates Helpful Communication at Fox Run Auto

Customer Appreciates Helpful Communication at Fox Run Auto

Eli knew something was wrong with his car, but he'll be the first to admit he doesn't have much automotive knowledge. Because of this, he's always a little hesitant when he visits an auto repair shop. Still, he knew work needed to be done and decided to give Fox Run Auto a chance. In the end, Eli was very pleased with his customer service experience and was nice enough to share his thoughts in an online review of Fox Run Auto. "This was the best experience I've had at an auto repair shop," Eli writes. "They listened to what I had to say and answered any questions I had. They also broke down exactly what was going on with my car in a way that was easy for me (a person with no automotive knowledge) to understand." The first step we take whenever any customer comes in is to listen to the customer and thei ... read more

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Customer Stories

Customer Gets Oil Change and Free Vehicle Inspection at Fox Run Auto

Customer Gets Oil Change and Free Vehicle Inspection at Fox Run Auto

Marco needed an oil change on his car. He also had a tail light that was out. He called ahead to Fox Run Auto and spoke with our lead service advisor, Robert Hurt, who helped walk him through everything and arrange for the vehicle to be dropped off and picked up through our touchless dropbox service"I spoke with Robert briefly," Marco says. "He was very professional and accommodating with excellent service from Fox Run Auto. Even went the extra mile when doing an oil change. They inspected the car and replaced a light that was out." Even when customers bring their vehicles in for something as routine as an oil change, th ... read more

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Customer Stories

Customer Praises "Awesome" Service at Fox Run Auto

Customer Praises "Awesome" Service at Fox Run Auto

TJ knew his car had some issues and wanted to have a professional automotive technician inspect it properly in order to make the necessary repair recommendations. After putting it off for awhile, he ultimately reached out to Fox Run Auto in Bear, DE. In the end, TJ was very glad he finally made the call. "Fox Run Auto service center was spot on with their analysis of our vehicle issues," TJ says. "We brought our car to their shop to have it assessed for numerous issues. They were able to find all of the issues and give us a very accurate estimate in one day." The first—and perhaps most important—step in our repair process at Fox Run Auto is to perform a thorough inspection of any vehicle that comes into our shop. We don't believe in making guesses or assumptions based on what ... read more

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Customer Stories

Longtime Fox Run Auto Customer Understands the Importance of Preventative Maintenance

Longtime Fox Run Auto Customer Understands the Importance of Preventative Maintenance

Robert has been a loyal customer of Fox Run Auto for a long time. He's been with us since the beginning. When Robert and his wife experience car troubles that need to be diagnosed and repaired—or they just need preventative maintenance performed on any of their vehicles—they come to our shop in Bear, DE. "Been trusting Fox Run Auto with my cars since they opened their doors." Robert says. "I've been in the automotive-related business for over 30 years, covering the Northeast USA, and I know what to look for in a repair center. We ONLY have Fox Run work on our 4 vehicles, including one that was just purchased in January 2020!!" With his automotive background, Robert understands the importance of preventative maintenance. Rather than waiting for something bad to happen and dealing with major repair ... read more

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Customer Stories

Local Customer Has Been Trusting Fox Run Auto Since 2002

Local Customer Has Been Trusting Fox Run Auto Since 2002

Roy has been a loyal Fox Run Auto customer since 2002. For the past 18 years, he's been trusting his vehicles with our service team. Roy was kind enough to share his thoughts in a recent online review. "I've been relying on Fox Run Auto to maintain and repair my automobiles since 2002, and they have never disappointed me," writes Roy. "I let them do all of the heavy lifting. I drop off my vehicle to be serviced on my day off from work either the night before or early the next day with an explanation of the problem or the need. Then I go home and do whatever I have to do around the house." Whenever Roy drops off a vehicle, he knows that it is going to get a proper and thorough inspection by the automotive technicians at Fox Run Auto. Our objective is to determine exactly what work needs to be done. Then, we can provide a detailed inspection report and ... read more

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Customer Stories
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