BEAR AUTO REPAIR

Category Archives: Customer Stories

Quality Customer Service is Our Number One Priority at Fox Run Auto

Quality Customer Service is Our Number One Priority at Fox Run Auto

Angie recently visited Fox Run Auto for a diagnosis and repairs on her car. Our team provided a thorough vehicle inspection and presented her with a detailed inspection report before she authorized the necessary repairs. Here is what she had to say about her customer service experience at our shop: "Very good service and 'social distancing,'" Angie says. "Prompt and honest about changes, and provided a full breakdown of repairs with pricing that would need to be done in the future." First of all, Angie, thank you for writing your review. We always appreciate any feedback from our customers as it helps keep us pushing to be the best we can be. We also appreciate you making specific mention of our social distancing. 2020 was a crazy year and it will still be some time before things truly get back to "normal." Until then, we are going to do everything possible to make ... read more

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Lincoln Owner Knows He Can Always Count on Fox Run Auto

Lincoln Owner Knows He Can Always Count on Fox Run Auto

Peter has been a loyal customer of Fox Run Auto for almost two years. He drives a 2002 Lincoln, and he knows he can always count on the guys at our shop for honest advice and quality repair/maintenance work on his car. Recently, Peter was nice enough to post an online review of Fox Run Auto. Here's what he had to say: "I've been going to Fox Run Auto for almost 2 years now," Peter writes. "Each time I go there I'm greeted and given estimates on my repairs for my '02 Lincoln. Yesterday, I had the experience to test their customer service skills and I will point out that one of the Mikes went above and beyond to ensure my vehicle was working correctly." We always love a good challenge at Fox Run Auto. It takes a lot to stump our service team or our auto repair tec ... read more

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Customer Stories

Happy Customer Satisfied with Service Experience at Fox Run Auto

Happy Customer Satisfied with Service Experience at Fox Run Auto

Josh needed routine maintenance on his diesel pickup truck, so he called ahead to Fox Run Auto to schedule a service appointment. It's a great idea to call ahead these days, so we can minimize your wait time when you are at the shop or arrange contactless drop-off and pick-up if you want to stay extra safe.  "Made appointment for an oil change and tire rotation 2 days prior," Josh says in his recent online review. "I showed up on time, and they were done in about 1 hour, 15 minutes. I was pretty happy with the timing." Whether you are visiting Fox Run Auto for standard vehicle maintenance services or you are in need of more significant repairs, we aim to make the process as smooth and stress-free as possible ... read more

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Customer Stories

Customer Appreciates Inspection Process at Fox Run Auto

Customer Appreciates Inspection Process at Fox Run Auto

Lynette recently brought her car into Fox Run Auto for repairs. She thought it was one problem based on what another auto shop told her previously, but she wanted a second opinion. Lynette had also downloaded a service coupon from our website (we also have great Groupon deals from time to time) and was willing to give our shop a try. "Quick and efficient and coupon friendly," Lynette says in her online review. "The issue I thought I had, I don't. They advised me and moved forward with what was needed. I've been told I needed things I haven't in the past so this was a big plus for me." At Fox Run Auto, we believe in telling it like it is. We're not here to upsell our customers on unnecessary autom ... read more

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Customer Stories

Joe Knows He Can Always Count on Fox Run Auto

Joe Knows He Can Always Count on Fox Run Auto

Joe is a longtime customer of Fox Run Auto in Bear, DE. He has been coming to our shop for automotive services and repairs for years because he knows he can trust our team to get the job done right every time. Joe was nice enough to post an online review for us recently, and this is what he had to say: "I want to personally thank all the guys at Fox Run Auto," Joe writes. "As a customer, trust is very important when it comes to repairs. Fox Run is the only repair facility that I completely trust. The owners and employees at Fox Run consistently set the standard for customer service and mechanical abilities. Then, by continually improving their processes, they exceed their own standards." Customer service is always our number one priority at Fox Run Auto. It is very important to our entire team to make sure our customers are treated well and given the information they ... read more

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Customer Stories
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