BEAR AUTO REPAIR

Category Archives: Customer Stories

Customer Gets Throttle Body Replaced at Fox Run Auto

Customer Gets Throttle Body Replaced at Fox Run Auto

Jean was concerned when she was having problems with her car. The check engine light came on, and so did the general repair/maintenance light. Things just didn't feel right and she knew she was going to need a professional diagnosis from a local mechanic. Jean turned to Fox Run Auto in Bear, DE for a proper inspection and recommended repairs. "Engine light and wrench 'yellow' on dashboard, and it felt like the car was not shifting gears correctly," Jean says. "Called and dropped car off that afternoon." Once Jean dropped her car off at Fox Run Auto, we were able to get it in the shop for a full vehicle inspection. One of our technicians ran diagnostic tests to help determine the sources of the dashboard warning lights. Then, we got the car up on the lif ... read more

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Customer Stories

New Customer Appreciates Service at Fox Run Auto

New Customer Appreciates Service at Fox Run Auto

A reviewer by the name of Big Red recently visited Fox Run Auto for the first time. He booked an appointment and dropped his car off at our auto shop in Bear to take care of some repair services. In the end, he was very happy with his customer service experience. "Totally satisfied with the service provided," Big Red writes in his online review. "The professionalism was great. The customer service was great. Reasonable pricing, and also they picked me up to take me to my car when service was done." We understand people have busy lives and don't want to wait around our shop, especially when we're working on major repairs and maintenance services that take longer to complete. This is why we offer convenient vehicle drop-off and pickup options to all customers. You can call ahead or book an appoin ... read more

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Customer Stories

Fox Run Auto Turns Skeptic into Happy Customer

Fox Run Auto Turns Skeptic into Happy Customer

Antonio was frustrated. He needed to get his truck serviced, but was having trouble dealing with other auto repair providers. He did his own research and decided to take his truck to Fox Run Auto. "After a horrible experience with Firestone and most of the dealerships I use to service my truck booked well into next week, I used the AAA app and it listed Fox Run Auto as one of their auto repair shops that is close by my home," Antonio says. "After reading a few reviews (which are all positive) and seeing how prompt they are with their repairs, I gave them a call. I set up an appointment for Thursday, which is a lot sooner than other places." We will always do our best to accommodate your schedule and get your vehicle into our shop as soon as we can. We do take walk-up customers, but we recommend calling in advance or ... read more

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Customer Stories

First-Time Customer Recommends Fox Run Auto

First-Time Customer Recommends Fox Run Auto

Sharon recently visited Fox Run Auto for the first time after a recommendation from her niece. Her car needed repairs and she wanted an honest assessment from a trustworthy mechanic. Our team took the time to inspect her vehicle and walk her through a detailed inspection report before proceeding with any repair services. That is our standard process at Fox Run Auto. "They provided very professional and timely service," Sharon says. "Rob [Hurt, Lead Service Advisor] took time to explain everything and helped me understand my options. My niece referred me here as I live in MD but work in DE." The initial vehicle inspection is the most important step in the process at ... read more

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Customer Stories

Customer Service Always Comes First at Fox Run Auto

Customer Service Always Comes First at Fox Run Auto

Customer service is very important to our team at Fox Run Auto. In fact, you could say it is always our number one priority. We know we wouldn't be in business as long as we have been without a strong connection to our customers. We strive to provide quality auto repair services and genuine customer care. This means offering honest advice and professional recommendations, even if it's not the best news. "Excellent and fast service!" says Ramondo "I was given a detailed explanation of the alignment according to the printout.""As usual I got excellent service," Ellen adds. "They are very knowledgeable and helpful. I will continue to bring my car there.""They say what they do, they do what they say," says George. "And they do so with smiles. It ... read more

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Customer Stories
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