BEAR AUTO REPAIR

Category Archives: Customer Stories

Recent Customer Reviews of Fox Run Auto

Recent Customer Reviews of Fox Run Auto

As we mentioned in our blog article last week, we love hearing from our customers at Fox Run Auto. It's important to get real feedback from people who visit our shop, whether they are coming in for major repairs or minor maintenance services. We don't mind a little constructive criticism if it helps our team keep pushing to provide the best possible around. And, of course, we love hearing positive comments from customers who appreciated their experience. We've been getting a lot of reviews lately on Google, Facebook and our Reviews page. We wanted to share a few, so you know what people are saying about Fox Run Auto. Ronald was a first-time customer at ... read more

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Customer Stories

Jeep Owner Sings the Praises of Fox Run Auto

Jeep Owner Sings the Praises of Fox Run Auto

Amy was concerned when her Jeep dealership told her that she had a cracked catalytic converter that needed to be replaced. They quoted her over $900 to make the repairs, but she was wise to seek out a second opinion from another local auto shop. Upon a friend's advice, she decided to bring her Jeep into Northern Delaware's own Fox Run Auto. "I will sing the praises of these angels to anyone who asks!" Amy says. "I asked around for a referral and was told about Fox Run Auto. I took my Jeep in, they printed out a diagram and showed me exactly what the issue was." Providing our customers with the right information and honest advice are very important to us at Fox Run Auto. Our goal is to tell it like it is so that you can make informed repair decisions. Whether it's good news or bad news ... read more

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Customer Stories

Local Family Knows They Can Always Depend on Fox Run Auto

Local Family Knows They Can Always Depend on Fox Run Auto

Elaine has been a loyal customer of Fox Run Auto for years, and it kind of runs in the family. Her parents are the first ones in her family to start coming to our Northern Delaware auto repair shop. Now, Elaine represents the second generation who knows that they can always trust our team to get the job done right.  "My parents started using Fox Run Auto many years ago," Elaine says in her recent online review. "They really care about their customers and because of that they always deliver GREAT SERVICE on our vehicles." Recently, Elaine was in need of a brake service. Her brake pads and rotors were worn out and due for replacement, so she knew it was time for another visit to Fox Run Auto. Our team inspected the brakes and made the necessary repairs. During the inspection, a few other minor mainten ... read more

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Customer Stories

Customer Drives Up from Maryland Just to Visit Fox Run Auto

Customer Drives Up from Maryland Just to Visit Fox Run Auto

Angela has been a longtime customer of Fox Run Auto. She knows that any time she has automotive questions or needs repairs, she can count on the Mikes and Rob to provide the help she needs. Recently, Angela was nice enough to share her thoughts about our Northern Delaware auto shop in an online review. "Fox Run Auto is always a great experience!" Angela says. "They are fast, thorough, and HONEST. In the past, one of the Mikes showed me a part that was worn and explained how this part impacted my car." Education is a very important part of our service approach at Fox Run Auto. We take the time to make sure our customers understand exactly what is wrong with their car and what needs to be done to repair it. Whether it's minor maintena ... read more

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Customer Stories

Customer Appreciates NAPA Warranty Program at Fox Run Auto

Customer Appreciates NAPA Warranty Program at Fox Run Auto

Sarah is a loyal customer of Fox Run Auto in Bear, DE. Not too long ago, she visited our shop for some repairs to our car. However, she recently began experiencing problems again and was worried that one of the new parts wasn't working correctly. Though she was concerned about the part, she had no apprehensions about bringing her car back into Fox Run Auto because she knew the previous repairs were backed by warranty. "I highly recommend this shop," Sarah says. "They provide exceptional customer service with integrity. When there was a problem with one of the parts that was used in a previous service, Fox Run Auto spared no effort to make sure my issue was resolved." Almost all parts and repairs performed at Fox Run Auto are backed by the 24-mont ... read more

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Customer Stories
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