BEAR AUTO REPAIR

Category Archives: Customer Stories

Customer Drives Up from Maryland Just to Visit Fox Run Auto

Customer Drives Up from Maryland Just to Visit Fox Run Auto

Angela has been a longtime customer of Fox Run Auto. She knows that any time she has automotive questions or needs repairs, she can count on the Mikes and Rob to provide the help she needs. Recently, Angela was nice enough to share her thoughts about our Northern Delaware auto shop in an online review. "Fox Run Auto is always a great experience!" Angela says. "They are fast, thorough, and HONEST. In the past, one of the Mikes showed me a part that was worn and explained how this part impacted my car." Education is a very important part of our service approach at Fox Run Auto. We take the time to make sure our customers understand exactly what is wrong with their car and what needs to be done to repair it. Whether it's minor maintena ... read more

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Customer Stories

Customer Appreciates NAPA Warranty Program at Fox Run Auto

Customer Appreciates NAPA Warranty Program at Fox Run Auto

Sarah is a loyal customer of Fox Run Auto in Bear, DE. Not too long ago, she visited our shop for some repairs to our car. However, she recently began experiencing problems again and was worried that one of the new parts wasn't working correctly. Though she was concerned about the part, she had no apprehensions about bringing her car back into Fox Run Auto because she knew the previous repairs were backed by warranty. "I highly recommend this shop," Sarah says. "They provide exceptional customer service with integrity. When there was a problem with one of the parts that was used in a previous service, Fox Run Auto spared no effort to make sure my issue was resolved." Almost all parts and repairs performed at Fox Run Auto are backed by the 24-mont ... read more

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Customer Stories

Customer Gets Wheel Alignment Performed at Fox Run Auto

Customer Gets Wheel Alignment Performed at Fox Run Auto

Steve recently got new tires on his car. When they were being installed, the tire shop mentioned that they noticed the wear pattern on his old tires was cause for concern. They saw that the tread wear was uneven and recommended that he get a wheel alignment performed. That's when Steve brought his vehicle to Fox Run Auto in Bear, DE. "I got new tires and was told because of the wear pattern I needed an alignment," Steve writes in his recent Google review. "I also heard a growling noise and Fox Run Auto diagnosed that I had a wheel bearing going bad. They fixed the bearing, aligned the wheels and checked the undercarriage."Wheel alignment is a very important procedure to have performed periodically on any vehicle. If the wheels are out of alignment, it can lead to performance issues and it can potentially damage ... read more

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Customer Stories

Longtime Fox Run Auto Customer Comes in for Suspension Repairs

Longtime Fox Run Auto Customer Comes in for Suspension Repairs

Steve has been a loyal customer of Fox Run Auto for years. When he heard some strange noises coming from his vehicle's suspension system, he knew he could count on the team at this trusted Bear, DE auto repair shop to diagnose the issue and repair it properly. "Mike Accursi [Service Advisor] and the guys at Fox Run Auto are top notch," Steve says. "I had an issue with a strange creak noise coming from the front and rear suspension. Wasn't easy to diagnose the problem, but Fox Run to properly diagnose and offer a sensible recommendation." At Fox Run Auto, we understand that not everybody is prepared to get major repairs done. That's why we offer speci ... read more

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Customer Stories

Local Customer Has Trusted Fox Run Auto for More Than 10 Years!

Local Customer Has Trusted Fox Run Auto for More Than 10 Years!

Brad knows that when he has automotive issues or just needs dependable maintenance for his vehicles, he can always count on the team at Fox Run Auto in Bear, DE. He has been coming to our local auto repair shop for more than 10 years because of our excellent customer service and quality repairs. Brad was nice enough to share his feedback online with a recent review. "Fox Run Auto always exceeds customer expectations with communication and service," Brad writes. "Been taking my cars here for the last 10+ years. Never an issue." At Fox Run Auto, we take a great deal of pride in taking care of our customers. We believe in a personal approach to service and we want to make sure people have all the accurate information they need to make smart auto repair and maintenance decisions. You'll find that we ra ... read more

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Customer Stories
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