BEAR AUTO REPAIR

Category Archives: Customer Stories

Buick Owner Gets Engine Repairs at Fox Run Auto

Buick Owner Gets Engine Repairs at Fox Run Auto

Matthew's wife drives a Buick Encore. Unfortunately, it was experiencing some serious engine issues, so he decided to bring it to Fox Run Auto for a full engine inspection and diagnosis. After our automotive technicians got the vehicle in our shop, we were able to run computer diagnostics to reveal any specific fault codes. Then, we performed a thorough physical inspection of the engine to determine the exact problems at hand. In Matthew's case, the engine had some definite concerns that needed to be addressed as soon as possible. The Fox Run Auto service team walked him through the inspection report and let him know the specific automotive repair services that we recommended. "My wife's Encore required an extensive engine repair," says Matthew. "The good people at Fox Run got ... read more

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Customer Stories

New Customer Gets Transmission and Brakes Serviced at Fox Run Auto

New Customer Gets Transmission and Brakes Serviced at Fox Run Auto

James is a fairly new Bear resident. His car was due for a few standard maintenance services, including a transmission service, oil change and new brakes. After doing his research, James decided to bring his vehicle to Fox Run Auto. "I recently moved to Bear, DE and it came time for my car to have some general maintenance and brakes replaced," James says. "There was a small issue during the transmission service (NOT FOX RUN AUTO'S ISSUE). Mike [Defino] the owner addressed the issue, kept me updated, and my service was completed in a timely manner." Whether you come to Fox Run Auto for minor maintenance or major repairs, we are very careful to inspect the vehicle and run tests to make sure everything is working as it should. If we find any issues, we will definitely let you know the problem and tell you exactly ... read more

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Customer Stories

New Customer Pleased with Experience at Fox Run Auto

New Customer Pleased with Experience at Fox Run Auto

Erica wasn't sure what to do. She had been going to another local mechanic for many years. Unfortunately, they recently closed and Erica had to find a new auto shop to trust. She tried a few out, but wasn't finding anyone that really made her feel comfortable. Upon a recommendation from someone she knew, Erica decided to give Fox Run Auto a shot. Here is what she had to say in her recent review. "I've been looking for a new mechanic since my mechanic of 19 years closed its doors," Erica says. "Been here and there and everywhere for miscellaneous things needing to be done to my vehicle. A co-worker suggested Fox Run Auto, so I tried them out today." After contacting Fox Run Auto, Erica was able get her car in our shop the same day for an initial inspection and report. We let her know which repairs were recommended and provided her with ... read more

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Customer Stories

Customer Knows He'll Get a Positive Service Experience at Fox Run Auto

Customer Knows He'll Get a Positive Service Experience at Fox Run Auto

Compared to some of our longtime customers, Larry is still a fairly new member of the Fox Run Auto extended family. He recently moved to the Northern Delaware area, but he found our auto shop as one he could trust for regular maintenance services and automotive repairs. "I found them through an advertisement in the mail being new to the community," Larry says. "From the first time I used their services, it has always been a positive experience." Larry appreciates how smooth the service process usually is at Fox Run Auto. He prefers to call ahead and schedule an appointment, which we highly recommend right now with COVID-19 precautions in place. This is especially true if you are feeling ill or in a high-risk group and would like to arrange any special contactless  ... read more

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Customer Stories

Quality Customer Service is Our Number One Priority at Fox Run Auto

Quality Customer Service is Our Number One Priority at Fox Run Auto

Angie recently visited Fox Run Auto for a diagnosis and repairs on her car. Our team provided a thorough vehicle inspection and presented her with a detailed inspection report before she authorized the necessary repairs. Here is what she had to say about her customer service experience at our shop: "Very good service and 'social distancing,'" Angie says. "Prompt and honest about changes, and provided a full breakdown of repairs with pricing that would need to be done in the future." First of all, Angie, thank you for writing your review. We always appreciate any feedback from our customers as it helps keep us pushing to be the best we can be. We also appreciate you making specific mention of our social distancing. 2020 was a crazy year and it will still be some time before things truly get back to "normal." Until then, we are going to do everything possible to make ... read more

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Customer Stories
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