Umer needed automotive repairs, some of which were still covered under an extended warranty program. He took his car to Fox Run Auto in Bear, DE and worked closely with our lead Automotive Service Advisor, Rob Hurt, during the inspection and repair processes.
"Everyone here is friendly and patient," says Umer in his recent Google review. "They care to explain the problem rather than simply listing them out. Robert is professional, adds a personal touch to his work and believes in long-term association."
The first step in the Fox Run Auto process is to thoroughly inspect the vehicle and identify any potential problems or damaged parts. Our knowledgeable automotive technicians will get to the specific source of any issue. Then, we can produce a detailed inspection report that outlines our findings and allows us to make proper repair recommendations. Along with this, we can provide accurate turnaround times and price estimates for any repairs or services that are recommended.
Ultimately, it is up to you as the vehicle owner to decide what recommended services you want Fox Run Auto to complete. We give you all the information upfront so you can make the right decisions. If you want to take our inspection report and shop around, you are more than welcome to.
In Umer's case, some of the recommended repairs were covered under an additional warranty he had on the vehicle, so Rob had to work with the warranty company and coordinate some extra details. That was no problem as we deal with this kind of stuff all the time. It's part of the job. Our goal is to make the process as smooth and stress-free as possible for our customers.
"I really appreciate him as he had to make multiple calls to coordinate between me and the warranty provider of my car," Umer adds. "Thank you."
No matter what kind of automotive repair or maintenance services you need, you can always count on the service team at Fox Run Auto to provide honest advice, detailed inspection reports and accurate price estimates. For all your Northern Delaware auto needs, call us today at (302) 597-9205 or schedule your service appointment online.