BEAR AUTO REPAIR

Monthly Archives: June 2018

Fox Run Auto Replaces Timing Belt for One Happy Local Customer

Jonathan was desperate. He was driving along Route 1 when his timing belt snapped. He called for roadside assistance and the tow truck brought his vehicle to Fox Run Auto in Bear, DE. Jonathan was ultimately very glad with the decision as evidenced by his recent review on Google. "If you are looking for an honest, quality 'good ol' garage, this is the place," Jonathan writes. "Mike [Accursi, General Manager] explained my options due to the fact that my motor was an 'interference' and the job may not work." You see, the set-up of Jonathan's older car was awkward. The arrangement of the engine and other components in relation to the timing belt made it difficult to simply replace the belt. There was also concern that there was more damage beyond the belt that may need further inspection. We had to look for creative solutions to avo ... read more

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Customer Stories

Communication is Key at Fox Run Auto

At Fox Run Auto, a commitment to effective communication is the cornerstone of our approach to customer service. Part of treating people right is keeping them informed and educated throughout the process. We understand not everybody is an automotive expert. That's why you are trusting your vehicle with our repair technicians. However, it is very important that you understand why we are making certain recommendations so you can make informed decisions before you authorize any work to be done at our shop. External Inspections and Diagnostic Testing It all starts with the inspection and testing process. If you are experiencing automotive problems, you can bring your vehicle into Fox Run Auto for an accurate diagnosis. Before we even start with any inspections, one of our Service Advisors will walk you through what we are going ... read more

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Our Services

Fox Run Auto Welcomes Rob Hurt to the Customer Service Team!

Fox Run Auto Welcomes Rob Hurt to the Customer Service Team!

Robert Hurt (better known to us as just Rob) recently joined the Fox Run Auto team as an Automotive Service Advisor. He will be vital to the shop as he is responsible for taking care of our customers. After all, providing excellent customer service is always the number one priority at Fox Run Auto. Customer Service is Key Rob will be helping customers, whether they call in or stop by the shop. He will also be working closely with the technicians in the repair center, reviewing what needs to be done and then relaying that back to the vehicle owners. This communication is so important because it allows customers to make informed decisions based on accurate inspections and repair estimates. Some of Rob’s other duties will include working with parts suppliers and other vendors to make sure th ... read more

Fox Run Auto Helps Chevy Suburban Owner Keep Vehicle Running Well for Over 450,000 Miles!

Larry has been coming to Fox Run Auto for many years. Whenever he needs automotive repairs or routine maintenance, he knows he can always depend on our team to come through. No matter what vehicle he's bringing into our shop, Larry has complete trust in the Fox Run Auto service advisors and automotive technicians to provide expert advice, quality work and friendly customer service. "I have been using Fox Run Auto for all my repair work for many years," Larry says, "and I have never had a less than excellent experience." For a majority of those years, Larry owned a 2004 Chevrolet Suburban. He brought it into Fox Run Auto often. Most of the time, it was just for regularly scheduled preventative maintenance such as oil changes, tire rotations, brake inspections and transmission services. However, when you own a car that long ... read more

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Customer Stories
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