At Fox Run Auto, a commitment to effective communication is the cornerstone of our approach to customer service. Part of treating people right is keeping them informed and educated throughout the process. We understand not everybody is an automotive expert. That's why you are trusting your vehicle with our repair technicians. However, it is very important that you understand why we are making certain recommendations so you can make informed decisions before you authorize any work to be done at our shop.
External Inspections and Diagnostic Testing
It all starts with the inspection and testing process. If you are experiencing automotive problems, you can bring your vehicle into Fox Run Auto for an accurate diagnosis. Before we even start with any inspections, one of our Service Advisors will walk you through what we are going to do, along with any costs involved with different types of inspections.
In most cases. we'll start with a standard external inspection which often reveals a lot. Our technicians are well-trained at identifying potential issues and causes of common automotive failures. We may also run some diagnostic tests using a state-of-the-art system that connects directly to your car's internal computer. It will pull up fault codes that can pinpoint specific issues that can be inspected further. Diagnostic testing is usually the first step we'll take if your check engine light or other dashboard warning light is on.
Sometimes, an external inspection is not enough and/or the diagnostics reveal a major concern. In this case, the Fox Run Auto team will perform a more in-depth internal inspection. Parts may need to be removed and taken apart to uncover the true source of the problem. Then, we'll know exactly what's wrong and what components need to be fixed or replaced.
Price Estimates at Fox Run Auto
Once the inspection process is complete, we will put together a detailed report for you and the Service Advisor will go over it with you. This is where communication is vital. They will walk you through any problems that were found and explain what repairs are recommended, along with the urgency of those repairs. In other words, one fix might be extremely urgent while another isn't as pressing (though it's relevant enough to highlight in the report). Along with this report, fair and accurate price estimates and repair timelines for all parts and labor at Fox Run Auto will be presented. You'll know exactly what it will cost before you authorize any repairs. This is why we prefer to have a vehicle brought in for an inspection rather than giving "guesstimates" over the phone without knowing exactly what's wrong.
Communication and Care
As repairs are being made, we will keep you up-to-date throughout the process. Once your car is ready, we'll let you know immediately so you can arrange for pick-up at the shop. If you need a ride to or from Fox Run Auto, just let us know and we'll help arrange one. We also have towing and roadside assistance services.
Ultimately, our goal is to make the process as smooth as possible for you. That's what customer service at Fox Run Auto is all about. If you need auto repairs or vehicle maintenance services, call us today at (302) 597-9205 or schedule your service appointment online.