BEAR AUTO REPAIR

Category Archives: Customer Stories

Check Out These Customer Reviews of Fox Run Auto!

Check Out These Customer Reviews of Fox Run Auto!

We really appreciate when one of our customers takes the time to post a review online. Whether it's on Google, Facebook, Yelp, our website's Reviews page or any other platform, we read every single one of them we see. Customer reviews help tell our team how we're doing and keep us motivated to provide the best service we can. We wanted to compile some great recent reviews and share them here: "A top-notch business," says Dan. "The team at Fox Run is reliable and professional. Being able to take our cars to people we trust is a huge blessing. Mike and his team provide exactly that. Highly recommended.""Very helpful service regardless of the fix," adds AJ. "Will always come back."&qu ... read more

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Customer Stories

New Customer Gets Brakes Serviced at Fox Run Auto

New Customer Gets Brakes Serviced at Fox Run Auto

Alisha recently brought her car into Fox Run Auto for a brake service. She had never been to our shop before and was naturally hesitant to try out a new auto repair facility. In the end, Alisha was very pleased with her experience. "This was the first time I've used them to service my vehicle and they were professional and friendly," Alisha says. "I did not have anyone to drop me off, so they provided me with a loaner car, free of charge, which was great. The loaner wasn't the flashiest, but did its job of getting me back home so I didn't have to miss any work." Customer service is always our number one priority at Fox Run Auto. We understand people live busy lives and dealing with automotive maintenance and repairs is often a bit of an inconvenience to their daily routines. If you need help g ... read more

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Customer Stories

Buick Owner Gets Engine Repairs at Fox Run Auto

Buick Owner Gets Engine Repairs at Fox Run Auto

Matthew's wife drives a Buick Encore. Unfortunately, it was experiencing some serious engine issues, so he decided to bring it to Fox Run Auto for a full engine inspection and diagnosis. After our automotive technicians got the vehicle in our shop, we were able to run computer diagnostics to reveal any specific fault codes. Then, we performed a thorough physical inspection of the engine to determine the exact problems at hand. In Matthew's case, the engine had some definite concerns that needed to be addressed as soon as possible. The Fox Run Auto service team walked him through the inspection report and let him know the specific automotive repair services that we recommended. "My wife's Encore required an extensive engine repair," says Matthew. "The good people at Fox Run got t ... read more

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Customer Stories

New Customer Gets Transmission and Brakes Serviced at Fox Run Auto

New Customer Gets Transmission and Brakes Serviced at Fox Run Auto

James is a fairly new Bear resident. His car was due for a few standard maintenance services, including a transmission service, oil change and new brakes. After doing his research, James decided to bring his vehicle to Fox Run Auto. "I recently moved to Bear, DE and it came time for my car to have some general maintenance and brakes replaced," James says. "There was a small issue during the transmission service (NOT FOX RUN AUTO'S ISSUE). Mike [Defino] the owner addressed the issue, kept me updated, and my service was completed in a timely manner." Whether you come to Fox Run Auto for minor maintenance or major repairs, we are very careful to inspect the vehicle and run tests to make sure everything is working as it should. If we find any issues, we will definitely let you know the problem and tell you exactly wh ... read more

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Customer Stories

New Customer Pleased with Experience at Fox Run Auto

New Customer Pleased with Experience at Fox Run Auto

Erica wasn't sure what to do. She had been going to another local mechanic for many years. Unfortunately, they recently closed and Erica had to find a new auto shop to trust. She tried a few out, but wasn't finding anyone that really made her feel comfortable. Upon a recommendation from someone she knew, Erica decided to give Fox Run Auto a shot. Here is what she had to say in her recent review. "I've been looking for a new mechanic since my mechanic of 19 years closed its doors," Erica says. "Been here and there and everywhere for miscellaneous things needing to be done to my vehicle. A co-worker suggested Fox Run Auto, so I tried them out today." After contacting Fox Run Auto, Erica was able get her car in our shop the same day for an initial inspection and report. We let her know which repairs were recommended and provided her with ... read more

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Customer Stories
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