BEAR AUTO REPAIR

Category Archives: Customer Stories

New Customer Pleased with Experience at Fox Run Auto

New Customer Pleased with Experience at Fox Run Auto

Erica wasn't sure what to do. She had been going to another local mechanic for many years. Unfortunately, they recently closed and Erica had to find a new auto shop to trust. She tried a few out, but wasn't finding anyone that really made her feel comfortable. Upon a recommendation from someone she knew, Erica decided to give Fox Run Auto a shot. Here is what she had to say in her recent review. "I've been looking for a new mechanic since my mechanic of 19 years closed its doors," Erica says. "Been here and there and everywhere for miscellaneous things needing to be done to my vehicle. A co-worker suggested Fox Run Auto, so I tried them out today." After contacting Fox Run Auto, Erica was able get her car in our shop the same day for an initial inspection and report. We let her know which repairs were recommended and provided her with ... read more

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Customer Stories

Customer Knows He'll Get a Positive Service Experience at Fox Run Auto

Customer Knows He'll Get a Positive Service Experience at Fox Run Auto

Compared to some of our longtime customers, Larry is still a fairly new member of the Fox Run Auto extended family. He recently moved to the Northern Delaware area, but he found our auto shop as one he could trust for regular maintenance services and automotive repairs. "I found them through an advertisement in the mail being new to the community," Larry says. "From the first time I used their services, it has always been a positive experience." Larry appreciates how smooth the service process usually is at Fox Run Auto. He prefers to call ahead and schedule an appointment, which we highly recommend right now with COVID-19 precautions in place. This is especially true if you are feeling ill or in a high-risk group and would like to arrange any special contactless ha ... read more

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Quality Customer Service is Our Number One Priority at Fox Run Auto

Quality Customer Service is Our Number One Priority at Fox Run Auto

Angie recently visited Fox Run Auto for a diagnosis and repairs on her car. Our team provided a thorough vehicle inspection and presented her with a detailed inspection report before she authorized the necessary repairs. Here is what she had to say about her customer service experience at our shop: "Very good service and 'social distancing,'" Angie says. "Prompt and honest about changes, and provided a full breakdown of repairs with pricing that would need to be done in the future." First of all, Angie, thank you for writing your review. We always appreciate any feedback from our customers as it helps keep us pushing to be the best we can be. We also appreciate you making specific mention of our social distancing. 2020 was a crazy year and it will still be some time before things truly get back to "normal." Until then, we are going to do everything possible to make ... read more

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Customer Stories

Lincoln Owner Knows He Can Always Count on Fox Run Auto

Lincoln Owner Knows He Can Always Count on Fox Run Auto

Peter has been a loyal customer of Fox Run Auto for almost two years. He drives a 2002 Lincoln, and he knows he can always count on the guys at our shop for honest advice and quality repair/maintenance work on his car. Recently, Peter was nice enough to post an online review of Fox Run Auto. Here's what he had to say: "I've been going to Fox Run Auto for almost 2 years now," Peter writes. "Each time I go there I'm greeted and given estimates on my repairs for my '02 Lincoln. Yesterday, I had the experience to test their customer service skills and I will point out that one of the Mikes went above and beyond to ensure my vehicle was working correctly." We always love a good challenge at Fox Run Auto. It takes a lot to stump our service team or our auto repair techn ... read more

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Customer Stories

Happy Customer Satisfied with Service Experience at Fox Run Auto

Happy Customer Satisfied with Service Experience at Fox Run Auto

Josh needed routine maintenance on his diesel pickup truck, so he called ahead to Fox Run Auto to schedule a service appointment. It's a great idea to call ahead these days, so we can minimize your wait time when you are at the shop or arrange contactless drop-off and pick-up if you want to stay extra safe.  "Made appointment for an oil change and tire rotation 2 days prior," Josh says in his recent online review. "I showed up on time, and they were done in about 1 hour, 15 minutes. I was pretty happy with the timing." Whether you are visiting Fox Run Auto for standard vehicle maintenance services or you are in need of more significant repairs, we aim to make the process as smooth and stress-free as possible fo ... read more

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Customer Stories
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