Tami was feeling panicked. She was on her way up the I-95 toward New York and her car died without warning. Tami didn't know what to, so she called for help. She called for roadside assistance and they towed her car into Fox Run Auto.
"The guys at Fox Run Auto really helped me out when I was in trouble!" Tami said in her post on our Facebook page. "The timing belt had snapped, and I was looking at potentially serious damage to the motor. Mike and his team went above and beyond, helping me call up car rental places and eventually driving me, my boyfriend and all our travel gear to a rental location."
When the car was brought in, it was easy to see that the timing belt had snapped and needed to be replaced. However, something like that can lead to bigger engine problems and it is worth inspecting further. The technicians at Fox Run Auto took a look at everything in Tami's car that could have been affected by the timing belt failure. Thankfully, there wasn't any major engine damage, but there were a number of issues that needed to be fixed right away and we put together a full diagnosis and price estimate for Tami.
"Everyone in the office was honest, friendly and knowledgeable," Tami adds. "They dropped everything to diagnose my car, explain my options and get us moving again while they got to work. I woke up the next morning to a full report on what needed to be done and they were able to take care of it quickly so my car would be ready when I got back from my trip."
The Fox Run Auto team was happy to help out Tami in her time of need. Sometimes, automotive problems happen when we least expect them to (and in Tami's case, terrible timing in the midst of an out-of-town trip). Our goal is to figure out what the problem is and let you know what it will take to get it repaired. We'll walk you through the inspection or diagnostics process and provide a detailed breakdown of any issues we find. Then, you can make informed auto repair decisions. This is what our fair and accurate repair quotes are all about.
"I'm so grateful not only to have found this auto shop when it was a roll of the dice, but also for how kind they were to me when I was in trouble (and admittedly not at my best)," Tami concludes. "If I ever need service in the area again—or knew someone who did—I would go with Fox Run Auto 100%."
Thank you for sharing your story, Tami. We are glad everything worked out and you were still able to enjoy your trip to New York while the car was being worked on. At Fox Run Auto, we take pride in our commitment to customer service. If you have a Fox Run story to share, please write a review on our Reviews page, Facebook page or on any online review site. We'd love to hear your feedback!
And if you are in need of automotive repairs or maintenance services, call Fox Run Auto today at (302) 597-9205 or schedule an appointment online.