Tamara recently visited Fox Run Auto for the second time. She needed some minor automotive repairs and had a positive experience the first time she came to our shop. Tamara felt confident that we would be able to help her once again with honest, quality customer service.
"Amazing service and I appreciate you so much," Tamara says. "Being an older, single woman, I've been taken for a ride by mechanics in the past. But here at Fox Run, where you have now worked on my car twice, you are transparent. You have not done anything that even hints at not being honest and customer oriented."
First of all, we hate to hear that you've had bad experiences with mechanics in the past. Unfortunately, there are people out there who give our industry a bad name. At Fox Run Auto, we do everything we can to build a better reputation. We are proud to be a part of the Bear community, and we know word travels fast in a town like this. Since the beginning, our shop has been committed to providing high standards of customer service.
Our team is trained to listen to our customers and understand their concerns. Communication is such an important part of what we do. We know you are coming to us for professional service and advice. Our automotive technicians are great at what they do, and our Service Advisors are there to help guide you through every aspect of the process. Please let us know if you have questions and we'll be happy to answer them.
Another big part of our process is the inspection report. We perform a thorough automotive inspection of each vehicle that comes into the shop. We'll take the time to identify any potential issues. Then, we provide you with a detailed report. Your Service Advisor will walk you through the findings, along with any recommended repair services—including accurate price quotes for parts and labor before you authorize the repairs.
"I appreciate that more than you know," Tamara adds. "Great job on my car. Thanks again."
Thank you, Tamara for putting your faith in the team at Fox Run Auto. We're here to help whenever you need us again in the future.
For all your automotive repair and maintenance needs in the Northern Delaware area, call Fox Run Auto today at (302) 597-9205 or schedule your service appointment online.