Fox Run Auto Helps Customer with Difficult Insurance Situation

Oleg recently experienced a theft when someone stole the catalytic converter from his car. He went to his insurance company and talked to other auto shops about repair estimates, but was disappointed in what they told him.

"The car is good and reliable, but old. So, any significant repair comes close or above the car estimate," Oleg says. "My insurance company was considering totaling my car and I was not in the position to get a new one. At that point, my car was at Fox Run Auto."

We knew Oleg was in a tough situation, so our team went to work in order to find him an alternative solution. We agreed the car didn't need to be totaled, but the original estimate was above what the vehicle was worth. We understood why the insurance company would consider that to be the only option.

Fortunately for Oleg, we are a resourceful shop and we are no strangers to helping our customers with tough automotive situations. Our Service Advisor, Vinny, took the lead and did what he does best. He was able to find the right replacement parts and get the lowest possible cost for the repair.

"Vinny took care of finding and ordering the right components with the right pricing below the total loss limit, so my insurer didn't have to total the car," Oleg adds. Also, Fox Run Auto provided me with a loaner car, so I wasn't stranded during all this ordeal. I like how Fox Run Auto handled this difficult situation!"

Thank you for the kind words, Oleg. We are glad you brought your car into Fox Run Auto and that we were able to find a viable solution in your time of need. 

For all your auto repair needs in Northern Delaware, call Fox Run Auto today at (302) 597-9205 or schedule your service appointment online.


Customer Stories
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