Customer Praises Fair Pricing and Friendly Service at Fox Run Auto

Joshua was recently a first-time customer at Fox Run Auto. He needed automotive repairs and had heard good things about our shop located in Bear, DE. Our team, which is led by owner, Mike DeFino, and General Manager, Mike Accursi, were happy to take care of him. Joshua was nice enough to take the time to share his feedback in a Google review.

"Very reasonable price, Mike undercharged me relative to what most shops will do," Joshua writes. "I have mechanical knowledge from school and from occupation, and he absolutely knew what he was talking about."

At Fox Run Auto, charging a fair price for the work that needs to be done is a key part of our service approach. We often get people asking for repair estimates over the phone, but it's rarely that simple. We like to get a first-hand look at the vehicle first. our technicians can perform an inspection and/or run diagnostic tests to get to the heart of the problem and determine the exact repairs that need to be performed. Then, and only then, we can provide a fair and accurate price quote for any parts and labor that will be required. This way, we avoid overcharging for unnecessary work and we make sure that the customers are informed properly before authorizing any repairs.

Joshua was clearly impressed with this process and pleased with the final price he paid for the work he had performed at our repair facility. Of course, he also discovered that Mike Accursi is one of the friendliest and most knowledgeable automotive service advisors you'll ever meet. Between him and our team of expert technicians in the shop, you'll know you are in good hands from the moment you walk through the doors of Fox Run Auto.

"I will 100% go back to them in the future," Joshua adds. "Thanks for being honest."

You are welcome, Joshua, and thank you for your business. We look forward to helping you with any automotive repair issues you might have in the future.

For anyone out there with car trouble or standard maintenance needs, call Fox Run Auto at (302) 597-9205 or schedule your service appointment online.


Customer Stories
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