Why Consumer Reports Article Rates Independent Auto Shops Higher Than Dealerships

Consumer Reports recently published an article about automotive repair shops. They surveyed 40,000 of their subscribers to get a sense of what types of auto shops people trusted. They also researched whether it was better to go to a dealership for repairs or to turn to a local independent shop.

A Sense of Trust

The article confirmed what we've believed in at Fox Run Auto for many years. People tend to put their trust more in independent shops compared to dealerships. They feel they can get more personalized service and better prices on parts and labor. Some of the bigger franchise chains rated well with readers, as well, with NAPA AutoCare Centers ranking very high on the list. 

NAPA Knowhow

At Fox Run Auto, you essentially get the best of both worlds. We are a locally and independently owned automotive shop proudly serving customers throughout Bear, DE and the surrounding Mid-Atlantic communities. We are also a certified NAPA AutoCare Center, which means you can depend on quality NAPA parts and the NAPA AutoCare Peace of Mind Warranty that is honored at our shop and at any NAPA AutoCare Center nationwide. With more than 14,000 affiliated service centers across the United States, that is truly some nice peace of mind!

Fox Run Auto also offers special financing programs if you need help getting a payment plan for any major auto repairs that you need. Most importantly, we do take a very personal approach to our customer service. Our goal is to make sure our customers are well-informed and comfortable every step of the way. We provide detailed inspection reports along with honest repair recommendations and accurate price estimates.

A Personal Approach to Service

Our service advisors will walk you through every thing you need to know before you authorize any work to be done. We'll then keep you informed throughout the repair process and do our best to get you back on the road as quickly as possible. We understand how important your vehicle is to your daily life.

At Fox Run Auto, we're committed to creating customers for life. We want people to know they can always depend on us for quality service, and even Consumer Reports tends to agree.

"If you keep your car for many years, find a local, independent garage you can trust. Then give build a relationship by giving them repeat business," says John Ibbotson, Consumer Reports' chief mechanic. "If you stay loyal, they're bound to treat you right."

To read the full Consumer Reports article, click here.

For a Mid-Atlantic auto repair shop you can trust, call Fox Run Auto at (302) 597-9205 or schedule your service appointment online.



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