Angie recently visited Fox Run Auto for a diagnosis and repairs on her car. Our team provided a thorough vehicle inspection and presented her with a detailed inspection report before she authorized the necessary repairs. Here is what she had to say about her customer service experience at our shop:
"Very good service and 'social distancing,'" Angie says. "Prompt and honest about changes, and provided a full breakdown of repairs with pricing that would need to be done in the future."
First of all, Angie, thank you for writing your review. We always appreciate any feedback from our customers as it helps keep us pushing to be the best we can be. We also appreciate you making specific mention of our social distancing. 2020 was a crazy year and it will still be some time before things truly get back to "normal." Until then, we are going to do everything possible to make sure our customers feel safe and comfortable. We offer vehicle pickup and delivery services, as well as an after-hours dropbox if you wish to avoid any physical contact with our staff. We enforce strict sanitary protocols throughout our office and repair facility. We also offer a special RX Sanitize & Protect Service that can help prevent the spread of viruses and germs in your vehicle. Everything we do is with your safety and comfort in mind!
As for our inspection process, that is also worth talking about. We provide thorough vehicle inspections to uncover any potential issues. Some things may be urgent repairs that are needed while others may be problems you may have to worry about in the future. We present all of our findings in a detailed inspection report, along with accurate price estimates for any repair recommendations.
"Very friendly family-oriented," Angie adds. "The caring and great customer service along makes the daunting task of coming in for repairs rewarding, as I feel the quality of the work is very good."
If you are in the Northern Delaware area and are in need of any automotive repair or maintenance services, turn to the local experts at Fox Run Auto for the best in quality auto care. Call us today at (302) 597-9205 or schedule your service appointment online.