James is a fairly new Bear resident. His car was due for a few standard maintenance services, including a transmission service, oil change and new brakes. After doing his research, James decided to bring his vehicle to Fox Run Auto.
"I recently moved to Bear, DE and it came time for my car to have some general maintenance and brakes replaced," James says. "There was a small issue during the transmission service (NOT FOX RUN AUTO'S ISSUE). Mike [Defino] the owner addressed the issue, kept me updated, and my service was completed in a timely manner."
Whether you come to Fox Run Auto for minor maintenance or major repairs, we are very careful to inspect the vehicle and run tests to make sure everything is working as it should. If we find any issues, we will definitely let you know the problem and tell you exactly what will be needed to fix it.
In James's case, we encountered a secondary transmission issue that needed to be addressed and would require some work beyond just the standard transmission service that entails replacing the transmission filter, fluid and pan gasket. We had to hold onto his vehicle a little longer than originally anticipated, but it was important to make sure the work was done right and that James would be safe and sound once he was back out on the road.
"Mike was very friendly and professional," James adds. "He even offered me a loaner during the transmission issue. I'm completely satisfied. I found my new local car repair/service business. Thanks Mike."
Thank you, James, for the wonderful customer review. We'll be here to help anytime you ever need service!
For anyone in the Northern Delaware area in need of automotive care, contact Fox Run Auto today at (302) 597-9205 or schedule your service appointment online.