BEAR AUTO REPAIR

Fox Run Auto is Committed to Customer Satisfaction

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At Fox Run Auto, we always love hearing feedback from our customers. Whether it’s constructive criticism or positive comments, reviews allow us to stay connected with our customers and continually strive to provide the best service around.

One of our favorite customer testimonials came back in 2012, when Eric N. Fox of A.C. Schultes, Inc. actually took the time to write a letter and send it to our auto repair shop. He was kind enough to share his automotive service experience at Fox Run Auto. You can read his full letter and others on our Testimonials page.

In the letter, Eric describes the car trouble he had. “My car was towed in with a bad grommet on the shift cable assembly,” he notes. Fortunately, we happened to already have the right part in stock and it was a relatively simple repair for our expert automotive technicians. “Your mechanic miraculously had the part on his shelf and installed it while the care was still sitting on the tow vehicle,” Eric adds. “I was in and out in less than ½ hour.”  

It should be noted that Eric’s car was his primary work vehicle and he was in desperate need of getting this repair done quickly. Time is always of the essence. “This enabled me to continue with my upcoming sales appointment without postponing or rescheduling,” he says. “This was greatly appreciated.”

We work on a lot of work cars, trucks, vans and service vehicles at Fox Run Auto. If your company has multiple vehicles that need regular maintenance or repairs, be sure and ask us about our fleet account options. We are happy to perform any ongoing automotive services you require at a package rate.

Eric was certainly grateful that he took his car into Fox Run Auto and was able to get the repair done quickly on his shift cable assembly. Not all jobs are this simple. We get questions all the time about pricing for various parts and repairs. Be sure and read this article about our vehicle inspection and honest, accurate price estimate process: How We Provide Repair Estimates at Fox Run Auto.

“Due to your excellent service and response, I would not hesitate to recommend your shop to anyone for any type of repair,” concludes Eric in his testimonial letter. “I wanted to take this opportunity to thank you again for your help.”

Thank you Eric for your letter.

If your car needs repair or preventative maintenance services, call Fox Run Auto at (302) 597-9205 or schedule your service appointment online. And, if you have been to Fox Run Auto for service in the past, we’d love to hear from you. Send us a letter, write a comment on our Reviews page, post something on Yelp or reach out to us on our Facebook page.

 

 

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