BEAR AUTO REPAIR

Customer Appreciates Helpful Communication at Fox Run Auto

Eli knew something was wrong with his car, but he'll be the first to admit he doesn't have much automotive knowledge. Because of this, he's always a little hesitant when he visits an auto repair shop. Still, he knew work needed to be done and decided to give Fox Run Auto a chance.

In the end, Eli was very pleased with his customer service experience and was nice enough to share his thoughts in an online review of Fox Run Auto.

"This was the best experience I've had at an auto repair shop," Eli writes. "They listened to what I had to say and answered any questions I had. They also broke down exactly what was going on with my car in a way that was easy for me (a person with no automotive knowledge) to understand."

The first step we take whenever any customer comes in is to listen to the customer and their concerns. Once the vehicle is in our shop, we can perform a thorough vehicle inspection where we look at anything the customer has pointed out and identify any other potential issues. Fox Run Auto's skilled automotive technicians are very attentive to the details and they know common (and uncommon) problems to look for. From there, we can produce a detailed inspection report that covers all our findings and our recommendations.

Basically, when you bring your vehicle to Fox Run Auto, you will know everything you need to know. Our customer service team will review the inspection report with you and answer any questions that you might have. We'll give you a breakdown of recommended repairs and maintenance services, along with accurate price estimates. We can help you prioritize which things need to be done immediately and which repairs you can hold off on. If you need help with financing, just let us know and we can discuss special financing options for any major repairs you need.

"Everything was priced very reasonably and the work was done in a timely manner," adds Eli.

Eli, thank you for putting your trust in the Fox Run Auto team and we're glad to hear you were pleased with your service experience. We appreciate your business and the fact that you took the time to post an online review.

For anyone in the Northern Delaware area in need of automotive repairs, maintenance or inspection services, call Fox Run Auto today at (302) 597-9205 or book your appointment online.

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Customer Stories
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