Customer Appreciates the Service Experience at Fox Run Auto

Kathy is a repeat customer of Fox Run Auto. She regularly comes to our shop to take care of all her routine vehicle maintenance needs, as well as the occasional repair. Kathy knows she can count on the Fox Run Auto team to give her straight answers, while also providing friendly and professional customer service. She recently took the time to share her feedback in an online review.

"Service, customer service, people, facility, and loaner car—as usual, ALL exceeded my expectations," Kathy writes.

We understand that dealing with automotive problems can be stressful. Even if it's just routine preventative maintenance like an oil change or brake service, we know it can be an inconvenience. This is why the team at Fox Run Auto does everything we can to make your experience as positive as possible. 

Here's how our process works:

First, you bring your vehicle into our shop for a professional inspection. We generally won't give out repair quotes over the phone unless we've had a chance to see the vehicle ourselves. We don't believe in guessing games and we don't want to give you an inaccurate price estimate. We'll gladly inspect your vehicle and determine the specific problems at hand. Then, we'll provide you with a detailed inspection report.

One of our Service Advisors will walk you through the report and answer any questions that you have. We will also provide you with specific repair recommendations and accurate parts and labor price estimates for each service. This way, you know exactly what needs to be done and what it will cost to take care of it. We give you the information you need to make your own decisions.

You are always welcome to take your car elsewhere for a second opinion. Our quotes and recommendations will stand and we'll be here to help whenever you decide to proceed with any repair or maintenance services.

"This place is the best—friendly, professional, knowledgeable..." Kathy adds. "Fox Run has it all!"

If you are in the Northern Delaware area and are in need of any automotive care services, contact Fox Run Auto today. Call us at (302) 597-9205 or schedule your service appointment online.



Customer Stories
Fox Run Auto Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Fox Run Auto Inc. (302) 834-1200 if you have any issues in accessing any area of our website.