At Fox Run Auto, we believe great service isn’t only about fixing cars. It’s about helping people. Cynthia’s recent experience is a powerful reminder that even the smallest act of kindness can make a lasting impact.
“Just an old lady here who had a very simple problem…" Cynthia said. "I couldn’t put my new Delaware tags on. I called them and they said to bring it in. I didn’t mind paying but they said, ‘absolutely not!’ Someone came out and took care of me immediately. These are the kinds of things that give me hope.”
Her words mean more to us than any repair ticket ever could.
We understand that not every visit to an auto shop is about a major repair. Sometimes it’s a small issue, a quick question, or simply needing a helping hand. In Cynthia’s case, something as simple as installing license plate tags became overwhelming during a difficult time in her life. Our team didn’t see it as a transaction. We saw it as an opportunity to help.
At Fox Run Auto, we believe honesty and integrity should guide every interaction. That means being upfront about what you need, never taking advantage of someone’s situation, and stepping in when a little help can go a long way. Whether it’s a complex repair or a quick favor, our goal is always to treat customers with respect and care.
"Everybody isn't out to 'drain' you or take advantage of you," Cynthia adds. "This meant more to me than one will ever know. If ever there is a problem with my vehicle, this is the place for me just based on first impressions. Thank you for your kindness. You never know what anyone is going through and just a kind jester can make all the difference. Thank you again!"
Cynthia said it best—you never know what someone is going through. A small gesture can restore trust, provide relief and even bring a sense of hope.
We’re grateful she chose to share her story. And we’re proud to be the kind of shop people can rely on—not just for professional automotive service, but for genuine kindness when it matters most.
If you are in need of any automotive services—big or small—call Fox Run Auto today at (302) 597-9205 or schedule your appointment on our website.