Donna came into Fox Run Auto because she thought her vehicle might be due for an oil change. It turns out it wasn't, but she did make some interesting observations while at our shop. Donna listened to some of the conversations that our service staff was having with other customers and she was impressed by the communication.
"While I was there, I listened to several service explanations that were provided to other customers and I was impressed," Donna says. "For services that didn't require immediate action, customers were advised of the current state and informed when service might be needed—instead of being pressured to get the work done then. Refreshing!"
At Fox Run Auto, we aren't in the business of "upselling" customers on parts or services that they don't necessarily need. We believe in telling it like it is. We strive to provide our customers with the information and insight they need to make their own decisions. If something is urgent, we will let them know. If it can wait, we'll explain what the issue is, when it might become a problem later and whatever else they need to know. Then, they can decide if they want to take care of it sooner or hold off until another time.
For every vehicle that comes through the Fox Run Auto shop, we provide a detailed inspection report that outlines all issues—big, small, urgent and not-so-urgent. Whether you need major repairs or minor preventative maintenance, we have you covered. You'll always know the condition of your vehicle and our service recommendations, along with specific and accurate price estimates. We won't perform any repair work without your authorization and when we do, you'll know exactly what to expect from the process, prices and warranty coverage.
"I have synthetic motor oil, so I have a few thousand miles left before I need an oil change," Donna adds. "I'll definitely book an appointment at your shop to have that done!"
Thank you for your feedback, Donna. We'll be here to help whenever you need us!
For anyone in the Northern Delaware area in need of automotive repair, maintenance or inspection services, call Fox Run Auto today at (302) 597-9205 or schedule your service appointment online.