One of the key aspects of customer service at Fox Run Auto is communication. They believe in telling it like it is and giving you detailed information about your vehicle. That way, you can make more informed decisions when it comes to ongoing maintenance or automotive repairs.
Initial Vehicle Inspection
It all starts with a thorough inspection of the vehicle. If you know what the problem is, then our auto repair technicians will focus on the area of concern. However, if they notice anything else worth bringing to your attention, they will note it in the inspection report. Otherwise, if you don't know what's wrong, our team will take the time to run tests and inspect everything carefully to determine the source of the issue.
It should be noted that we rarely give price quotes for repairs prior to the initial vehicle inspection. Why? It's simple. We want to know exactly what's wrong and what needs to be fixed before we quote any replacement parts or labor. We don't believe in guesswork, so we want to make sure the information we give you (including the repair estimate) is as accurate as possible.
Once the inspection is completed, one of our service advisors will review the inspection report with you and provide you with repair recommendations. We'll answer any questions you have and will gladly take the time to walk through all the details with you. This way, you know what repairs need to be made. Some issues may be more urgent than others, so we'll let you know what's most important and what you might be able to wait on. The goal is to give you all the information and insight we can, then you can decide for yourself how you want us to proceed. At Fox Run Auto, you always know the score!
Communication & Updates
Once the repairs are underway, we will keep you informed and educated throughout the process. Please don't hesitate to ask for questions or call us for updates while the work is being done. We'll then let you know when the vehicle is ready to go, so you can get your car back on the road and back to life as normal.
Communication, education, honesty, clarity—these are the traits that drive us every day at Fox Run Auto. For all your Northern Delaware auto repair and vehicle maintenance needs, call us today at (302) 597-9205 or schedule your service appointment online.